P1 Wimax Refund

Filed under General by Sapawi on Feb 13th, 2010. Comment.

On December 11 2009, I wrote about P1 Wimax HQ where I returned the modem within the cooling off period as my area in Setapak, Kuala Lumpur was not in the coverage. I couldn’t even view the Google site.

They told me that I would get my money (RM100) back..and guess what happened? On February 8 2010, I received a letter containing the HSBC cheque (RM100) and that means P1 Wimax really keep their promise to refund your money if you’re not satisfied with their service.

Then I went to Maybank, deposited the cheque into the Cheque Deposit Machine and got the money credited to my Maybank account 3 days later.

RM100 HSBC Cheque (P1 Wimax refund)

I intentionally made the image blurred. But the main point is that you know P1 Wimax cares about the complaints from customers.

They are still in early phase and one day maybe I’ll use their Wimax broadband internet again because Wimax is a great way to internet access.

To P1 Wimax, I believe Malaysians hope that the company will provide better services to the customers by hiring more experienced staff especially for the customer support.

Last but not least, P1 Wimax should really apply the concept ‘fair usage policy’ they promote and it is no use if you get all Malaysians to subscribe to P1 Wimax internet if they cannot use it due to the ‘traffic congestion’ etc.