Comments on: Best Denki Malaysia

By: Amber

Amber — Tue, 10 Jan 2012 10:23:34 +0000

The worst place to buy to me are Sen Q Sunway, HSL and Best Denki Subang.

If something is not working right on first day or second day, they will tell you all kind of stories and get you to go to the service center of the product bought. As far as they are concerned, they have washed their hands and it’s the responsibility of the purchaser and the company providing the warranty.

Now I go only to HARVEY NORMAN or Jusco. They will exchange or replace if the product delivered do not match the details on the order invoice. If the product have a factory quality problem out of the box, they will proceed to take care and replace as it is not the fault of the buyer.

It is better to go to places where they treat customers honestly like Harvey Norman and Jusco.
Harvey Norman have the most excellent customer service in Malaysia and Singapore. Sometime you might pay slightly more on non sale items but it is really worth it as it gives a peace of mind unlike the awful Best Denki and sneaky Sen Q dealer.

By: katie

katie — Tue, 03 Jan 2012 11:38:34 +0000

i think they should change the name from ‘BEST’ to ‘WORST DENKI’.
i went to subang returned rice cooker on 1st Jan 2012.i realise they charge rm169 instead of rm99 as we saw. I bought it on 12th Dec. i question them and they said the promorion only started xmas.i argued with them they said mayb u see the wrong model.than i asked for refund.they said good is
only exchangeable.than supervisor said it only can refund within 7days.than he saud now we only can send for repair.and you have to come back to pick up again when repaired is done.than he said why u stil paid rm159 if u know promotion price…….blah bkah blah.i was furious and just step out from shop.without signing any document.how useless of them

By: Vincent

Vincent — Mon, 02 Jan 2012 15:57:49 +0000

A few months back, I bought a Sharp LCD 32″ from BD. Promotion price was RM999, same as Carrefour. Agreed on the purchase and ordered Black Colour, clearly written on the sales order as they have black or white. On delivery, to my horror, their delivery guy sent the white colour. I showed him my sales order stating black colour. He just try to be ignorant but lastly I just accepted the white colour unit as my old tv went kaput. Upon installation, he was supposed to set the tv channels but gave up as he said my condo reception was poor and suggested I buy additional antenna. In the end, he was just lazy AND I managed to set all the tv channels by myself. ZERO customer service.

By: katie

katie — Mon, 12 Dec 2011 07:27:03 +0000

Am i outdated or far behind. I was laughing when i read thru all this post. Am i consider more lucky???or is my own fault i didnt check the product if in condition before i make payment.

I bought promotion rice cooker at BD, Subang Parade branch. As a customer, i didnt check the product before paid. I only realise the piece of shit was broken while i open it at home.

I called to KLCC branch the next day and asked if i can exchage at KLCC as it closer to my place. The person said NO. Than i called to Subang Parade branch. The officer from customer service voice is not clear (Maybe smoke too much), and he asked me did your warranty card is chopped? If YES, means you have open the box and why u didnt check it?? I told him the sale assistant who open the box. Than he asked me the name of the staff ,blah blah blah……. End up all this posting, i will be happy just to refund it.

By: Jethro Khoo

Jethro Khoo — Fri, 11 Nov 2011 06:49:47 +0000

What a surprise reading the complaints here. I will avoid SenQ and Best when doing my shopping next time. Two Sony products i bought this year konk out!!!!!

One is a Sony Blue ray player and the other is a Sony Bavaria. I feel very angry because they are so new and I am made to bring them to Sony. What a waste of time

By: Best In Malaysia – BEST IN MALAYSIA

Best In Malaysia – BEST IN MALAYSIA — Mon, 03 Oct 2011 23:09:05 +0000

[...] Best Denki Malaysia pawiblog.com/best-denki-malaysia.php [...]

By: Khairy J

Khairy J — Sat, 27 Aug 2011 22:20:23 +0000

I strongly agree with many people here. For me DENKI, SEN Q ELECTRONICS AND ALL IT CITY are the worst of all. If they cannot make the offer as advertised in the newspapers, then do not mislead! So far, they do live up to their promises and all they want to do is sell and suck innocent people in. Please think twice before you made any purchase from DENKI, SEN Q ELECTRONICS AND ALL IT CITY.

NEVER AGAIN

By: Kenneth Pua

Kenneth Pua — Thu, 25 Aug 2011 07:27:02 +0000

I sympathized with many of you here! I too had some problems with Best and Senheng SenQ.

Best (OneUtama) did not want to have anything to do when I told them the product did not reach the temperature as expected of a normal fridge. This happen 3 days later when we received the new fridge.
SenQ was worse, they did not want to talk about the product we purchased when we went back to ask for help. The camera was only 2 days old and when almost everyone appear unnatural in hues and saturation colors despite settings adjustments, the SenQ manager (Bdr Sunway) said to send to the manufacturer center and walk off saying he had to attend to customers. There were no customers waiting! He couldn’t care a less and was uninterested.

I urged many would be consumers to be very wary and test the products carefully before parting with your hard earned money.

By: Azmi AJay

Azmi AJay — Thu, 25 Aug 2011 06:56:23 +0000

I AM CERTAINLY NOT VERY HAPPY WITH THE AFTER SALES SERVICES OF BEST DENKI @ SUBANG PARADE SUBANG JAYA.
THE STAFF ARE NOT PROFESSIONAL AND NOT COMMITTED !!!
THE DELIVERY OF MY 40” SMART TV WAS MADE , BUT THEY DID NOT PROVIDE ME THE WARRANTY CARD AND OPERATIONAL MANUAL.
AFTER 3 DAYS OF DELIVERING THE SMART TV , I AM STILL WAITING FOR THE DELIVERY OF THE BLUE RAY DVD PLAYER WHICH IS PART OF THE PURCHASE PACKAGE. REASON GIVEN – NO STOCK – WHICH IS RIDICULOUS!!!
I WOULD CERTAINLY NOT SHOP AT BEST DENKI AGAIN…NEVER AGAIN!!

By: Xing Wei

Xing Wei — Tue, 26 Jul 2011 08:34:21 +0000

I like shopping electrical goods from Jusco and Harvey Norman.

I heard of my friends say to me they had some bad experience with SenQ only. If goods have problem on first day at home, they will not take back or exchange. Also if give deposit to SenQ , they will not exchange for other items at promotion price if cannot get stock. Also no refund!