Comments on: Best Denki Malaysia

By: karina choong

karina choong — Tue, 08 May 2012 03:35:55 +0000

i bought a washing machine and dyer from best denki at 1utama on the 5th Feb 2012. delivery on the 24thFeb 2012. They sent me a demo set . I called request to change a new 1 . They promise but no action. i have been so many time and complaint to the person in charge and even spoke to the manager. They answered ok… i will call you back . now worse still they don’t pick up call. What kind of service is this. they don’t bother after sale service.
I STRONGLY will not recommend all my friends to buy any product from best denki. such a lousy and bad service. No standard

By: Eva

Eva — Wed, 11 Apr 2012 07:24:47 +0000

I bought a fridge on 8th April2012. They delivered on 10th April with a damage fridge,promised to re-send on 11th. I have been calling but nobody picks up the call. Really frustrated as the phone number they provided is like a haunted number ,called endless of time but no one answer!!!! What a bad bad bad service they have. Should read the post here earlier, else wont buy from them!

By: ivanseow

ivanseow — Sun, 04 Mar 2012 15:40:30 +0000

Im malaysian and now i an employee for best denki at singapore.Honestly,i work here for one year plus and i can promise that at singapore wont have such bad service at best denki.i work here as a second man.i still thinking whether want to go back malaysia to work at best denki.and now i dont think i will go back.=(dissapointed with those bad service given to customers.

By: Amber

Amber — Tue, 10 Jan 2012 10:23:34 +0000

The worst place to buy to me are Sen Q Sunway, HSL and Best Denki Subang.

If something is not working right on first day or second day, they will tell you all kind of stories and get you to go to the service center of the product bought. As far as they are concerned, they have washed their hands and it’s the responsibility of the purchaser and the company providing the warranty.

Now I go only to HARVEY NORMAN or Jusco. They will exchange or replace if the product delivered do not match the details on the order invoice. If the product have a factory quality problem out of the box, they will proceed to take care and replace as it is not the fault of the buyer.

It is better to go to places where they treat customers honestly like Harvey Norman and Jusco.
Harvey Norman have the most excellent customer service in Malaysia and Singapore. Sometime you might pay slightly more on non sale items but it is really worth it as it gives a peace of mind unlike the awful Best Denki and sneaky Sen Q dealer.

By: katie

katie — Tue, 03 Jan 2012 11:38:34 +0000

i think they should change the name from ‘BEST’ to ‘WORST DENKI’.
i went to subang returned rice cooker on 1st Jan 2012.i realise they charge rm169 instead of rm99 as we saw. I bought it on 12th Dec. i question them and they said the promorion only started xmas.i argued with them they said mayb u see the wrong model.than i asked for refund.they said good is
only exchangeable.than supervisor said it only can refund within 7days.than he saud now we only can send for repair.and you have to come back to pick up again when repaired is done.than he said why u stil paid rm159 if u know promotion price…….blah bkah blah.i was furious and just step out from shop.without signing any document.how useless of them

By: Vincent

Vincent — Mon, 02 Jan 2012 15:57:49 +0000

A few months back, I bought a Sharp LCD 32″ from BD. Promotion price was RM999, same as Carrefour. Agreed on the purchase and ordered Black Colour, clearly written on the sales order as they have black or white. On delivery, to my horror, their delivery guy sent the white colour. I showed him my sales order stating black colour. He just try to be ignorant but lastly I just accepted the white colour unit as my old tv went kaput. Upon installation, he was supposed to set the tv channels but gave up as he said my condo reception was poor and suggested I buy additional antenna. In the end, he was just lazy AND I managed to set all the tv channels by myself. ZERO customer service.

By: katie

katie — Mon, 12 Dec 2011 07:27:03 +0000

Am i outdated or far behind. I was laughing when i read thru all this post. Am i consider more lucky???or is my own fault i didnt check the product if in condition before i make payment.

I bought promotion rice cooker at BD, Subang Parade branch. As a customer, i didnt check the product before paid. I only realise the piece of shit was broken while i open it at home.

I called to KLCC branch the next day and asked if i can exchage at KLCC as it closer to my place. The person said NO. Than i called to Subang Parade branch. The officer from customer service voice is not clear (Maybe smoke too much), and he asked me did your warranty card is chopped? If YES, means you have open the box and why u didnt check it?? I told him the sale assistant who open the box. Than he asked me the name of the staff ,blah blah blah……. End up all this posting, i will be happy just to refund it.

By: Jethro Khoo

Jethro Khoo — Fri, 11 Nov 2011 06:49:47 +0000

What a surprise reading the complaints here. I will avoid SenQ and Best when doing my shopping next time. Two Sony products i bought this year konk out!!!!!

One is a Sony Blue ray player and the other is a Sony Bavaria. I feel very angry because they are so new and I am made to bring them to Sony. What a waste of time

By: Best In Malaysia – BEST IN MALAYSIA

Best In Malaysia – BEST IN MALAYSIA — Mon, 03 Oct 2011 23:09:05 +0000

[...] Best Denki Malaysia pawiblog.com/best-denki-malaysia.php [...]

By: Khairy J

Khairy J — Sat, 27 Aug 2011 22:20:23 +0000

I strongly agree with many people here. For me DENKI, SEN Q ELECTRONICS AND ALL IT CITY are the worst of all. If they cannot make the offer as advertised in the newspapers, then do not mislead! So far, they do live up to their promises and all they want to do is sell and suck innocent people in. Please think twice before you made any purchase from DENKI, SEN Q ELECTRONICS AND ALL IT CITY.

NEVER AGAIN