Best Denki Malaysia

Best Denki have been well known for its bad services; delivery and commitments as well.I have purchase goods from BD and have been 3 times delayed delivery; on delivery date, incomplete delivery was made. No follow ups and update from the customer service. I find this is the only store which offer such bad service. Please take care when choosing your shop. BD is not a good choice.

A BD Customer.

I strongly agree of what Chua said is true about Best Denki… If any of you have money and want to buy electrical applicances, try look for other sony centre, don’t look for Best Denki…..because you will surely regret..

Unlike any other electrical stores, Best Denki Malaysia will only know how to ask payment from the customer first and after payment has been made by the customers, customers’s importance will be thrown aside as Best Denki Malaysia will not be committed in making sure that the customers will be receiving their goods on time!!

Below is my tragic and unpleasant story ( I do hope Best Denki Malaysia will take a look at this complain)t:

My name is Jason. I bought a 52” sony bravia TV EX700 at Best Denki, 1 utama about one and a half month ago.. When i purchased the 52″ sony bravia EX700 TV, i have been told that there will be a free home theatre system that comes along with the TV.. Same with Chua, there have been 2 times delayed on delivery date …

Moreover, On the same delivery date, only I have been told that the home theatre system is running out of stock and they promised that they will deliver the home theatre system when the stock is ready…

But sadly until now, i still have not received my free home theatre system…I have waited foolishly because all the staffs working in Best Denki just will not bother to follow up for you of when the electronic goods will be delivered to you.. You have no way to follow up with them because all the staffs are just to ‘lazy’ in picking up the phone..In order words, the phone number at Best Denki, 1 utama is useless afterall.

There was once when i managed to call up Best Denki, 1 utama. Shockingly i was told by the one of the staffs at Best Denki, 1 utama to come and collect the free home theatre system on my own! Can u believe this? Customers are being asked to come to the store and arrange their own transportation to deliver the home theatre system..Hey i am a customer here, this should be Best Denki’s job in being able to deliver the goods to the customers..Is it because Best Denki Malaysia don’t bother to deliver the home theatre system to the customer just because it is a free unit????

I argued with him and in the end he promised that it will be sent to me on the 25th May 2010 before 6pm..On that evening, I waited at home foolishly and sadly i didn’t receive my home theatre system. i have been fooled by Best Denki Malaysia 2 times in a row. It seems like Best Denki Malaysia enjoy fooling the customers around!!

On 4th June 2010, I managed to call up Best Denki, 1 utama again and they promised that it will be sent to me on 6th June 2010, Sunday (from 4pm – 7pm).. I do hope Best Denki Malaysia don’t keep making fool of the customers and I do hope i will receive my home theatre system soonest possible..

Because of this tragic and unpleasant incident, I vowed that i will not buy anymore electrical goods at any Best Denki Outlets for the rest of my life. I am just too afraid..

What I have said in the above is 100% true, and below is my receipt no, for the purchase of 52″ sony bravia :

Sales order no : 06-004833

I VERY VERY STRONGLY agree with Chua and Jason. They should be called VERY WORST DENKI instead.

I had my first bad experience 2 years ago when I first bought my Samsung LCD, which gives free Home Theater Set. I had to make a lot of hue and shouts for about 1 month then only the problem was settled!

Last month, I called again as my Samsung LCD, of which I had extended warranty, is giving some problem. Again very bad responds. I gave them my DO number and they seem to take umpteen years to track it. Until now I have to live with the problem – issue still unresolve!!!!!

Now my Electrolux washing mashing, which also have extended warranty, is giving problem. Until now… after 3 calls no responds. I AM REALLY SICK OF IT!!!!

When is Best Denki going to solve my problem… GOD KNOWS!!!!!!!!!!!!

When I bought both my Samsung LCD and Electrolux washing machine, I was told to extend the warranty and if anything happen, I would be replaced with a new one. Now… when I called both Samsung and Electrolux, both ask me to refer to Best Denki. THE SALESPERSON TOLD ME A VERY BIG LIE!!!!

My D.O. # 100082 is dated 10/6/08.

I can be contacted at 012-4741468

just now in best denki the mines,i was about to buy a sony mp3 player..the model is not the latest one but i kind of familiar with the unit..when i ask the sales girl to view the product,i was very surpriced that the box already open and the earphone missing..the earphone that came along with this product is an earphone worth of RM200..when i ask about the earphone,the salesgirl said to me that she will gave me the RM25 earphone and that is the standard gift recently..what shock me the most is that,another salesman told me that the original earphone was stolen by the staft there..just imagine,u r trying to sell a product that is already open by the worker there?????the most interesting part is,when i ask wether they have or not the original earphone,here was the answer from the salesgirl “we have it,but only one side of the earphone function,you want it or not?”..best denki is the worst service i’ve ever dealt with

I ALSO VERY VERY VERY STRONGLY agree with Chua, Jason & Peter Chang.

SAME PROBLEM WITH ME.

I brought Sony home theater + Blue-ray player with free gift Original blue-ray disc. When they called me for arrangement for delivery, i was told them with the free gift disc send together with home theater.They said all right.

When they deliver that day i found out they are no bring the free gift, so i sign on acknowledgment receive good & write message : “NO RECEIVE THE ORIGINAL BLUE-RAY DISC”.

After 2 days i still no receive any respond from them. Then, I called to One Utama Best Denki give them my DO no to check the status. They feeling like do not know my case. The person in-charge say my DO which is no status any free gife. I strictly fax the DO to him for review. After that i still no receive any respond from them.

Until now i m write this comment still no settle yet. I very very disappointed to this THE BIG company in Japan “THE BEST”.

My DO no.: 124076 (ONE UTAMA BRANCH)
Purchase date: 23/04/2010
Deliver on : 11/07/2010
Contact no.: 012-2800123

Yeah.. just purchased a fridge from Best denki, bad service, false promises from 2 person. But too lazy to get refund and stuff. hai……… just want to close the deal asap.

Guys,

Please think twice before you made any purchase from Best Denki (should be call Worse Denki).
I bought a Philips Blueray DVD player (BD3100) just a few weeks back for the Price RM799 and now they put them on sales for RM599. They knew this item will be on sales but they won’t advise you.
I went to complaint to the manager, and he won’t even apologize and tell me to go ahead to sue them.
Apparently they are cheating the customer.
I’m very unsatisfy and dissapointed!

I’m now writting to NCCC to file a complain.
Please don’t ever support Best Denki!
They are liar!

UNTIL NOW ALL TALK AND NO ACTION….
The best has yet to come… When I called Best Denki Penang Gurney Plaza Branch and talked to Mr. Khoo, believe it or not, he asked me (on a higher tone) to call Samsung personally today and it is my duty to do so!!! How fantastic this is!!!

I was being told to wait until 31/7/10 by Samsung that I would be replaced with a brand new TV set if nothing is done by 31/7/10.

But before this after my posting on 23/6/10 as above, I thought my problem will be solved as I had received not less than 5 calls promising action. But this is the treatment – ALL TALK AND NO ACTION!!!! – that I get, after being so patient. I gave Mr. Khoo that I expect action to be done by 15/8/10 if not I will take action – I may report to CAP and will be writing to NCCC to file a complain – or I may take LEGAL AGAINST BEST DENKI!!!!

ALL I WANT IS ACTION TO BE TAKEN IMMEDIATELY!!!!! Is this too much to ask for.

BEST DENKI – WHAT FACINATE ME IS – THE COMPANY NEVER LEARN FROM THEIR MISTAKES OF BAD SERVICE TO CUSTOMERS!!!

MY CONTACT: 012-4741468

I agree to all the complaints posted above and ppl – please think properly if you really wan to buy things from Best Denki, the after sales service is very bad.

I bought a Pioneer DVD early beginning this year and not more than 3 months, the power supply was spoilt and i had to wait approximately 1 month for the fix; then brought back home and used not more than 2 months, there was something wrong with the reader and all the DVDs couldn’t be played smoothly (My Philips DVD player works just fine with the same DVD).

Just now (17 Aug 2010, 9pm), I sent back to Best Denki (Tropicana City mall) for repair, and there’s 1 lady said that i m not eligible for warranty as I do not have the Best Denki Form or official receipt, the most unbelievable and unacceptable thing she told me that they do not keep customer purchase record and there’s no way i m eligible for free repair. Hey, come on, i am talking about purchase not more than 1 year, you are saying Best Denki doesn’t have the ability to own a storage server to store the record? All lame excuses for not wanting to provide after sales service.

The most annoying thing is she said:” This DVD is very cheap, RM170 only, if sent for repair sure will cost more than the price of a new one” . . . . i was like, WTF, does she know what her role and responsibility is??

In the end, without saying much, she just walked away without wanting to solve the problem.

Nevertheless, thank god that i only spent RM199 as a lesson. Money well spent i guess.

Best Denki – best place for you to compare price only; looking for best price and best after sales service??? Forget about it!

Damn Shit!!! Only I was cheated and trying to make a complaint… I stumbled upon this link. TOO LATE FOR ME!!!

Yesterday 30/08/10 I went to BD Mid Valley and saw the 42″ LG Plasma TV (42PJ350). It stated there original price RM2799 but promotion only RM2199. Beside the TV is a small card that promoted something free if you purchase it. For the 42″, there is a free DVD player. Looked tempting, I asked the staff there and they said the free give is true and the RM2199 is for those paying using credit card. However, if I buy in cold hard cash, it is only RM2099… and the free gift as well. I dun have money at that time so went home high spirited.

Today 31/08/10, I went to 1U branch to buy the TV. I have prepared all the cash… the staff there said cash or card its still RM2199. Kidding me! Same company different story? Fine, since I’m already determined to buy, I use card instead of cash. Then where is the free gift as written by the side of the TV… the staff said not relevant…WTF???

I want to file for a complaint…but this bloody BD don’t even have a website!!! DAMN YOU… big organization but cheat like this? I’m gonna file a complaint with the consumer tribunal. I have proof that the free gift does exist!!!